Since the start of the COVID-19 pandemic, Americans have relied on delivery more than ever which has allowed many businesses to expand their operations. This sounds great but it’s all contingent on the freight company they choose. If your current freight service isn’t fulfilling your needs, it’s time to start looking for a better option. These are our top traits to look for in a new freight company.

1. Transparent Communication

There’s nothing worse than investing your business’ time, energy, and money into a service that doesn’t provide the transparent communication you need to operate successfully. Look for representatives who listen to your business needs, take them into consideration, and offer clear solutions, not those who try to make a quick buck and close the deal. Focus on finding the right relationship built on trust and communication. 

2. In-House Brokerage

If your company is going to need logistics assistance as well, why look for a separate, unrelated company to help? Search for distribution firms that offer in-house brokerage services for all additional supply chain services needed. The logistics middle man can be helpful but only if they are familiar with your distribution processes; find one company that specializes in both or has partnerships available, such as our partnership with ABCO Logistics.

3. Reliable Services

Following through on agreements is the foundation of a successful business relationship. Empty promises are the beginning of the end when it comes to just about everything, so why stay with the freight service that continues to ship late or ignore expedited orders? Search for immaculate reviews or testimonials online from current customers to get a good idea of what your new relationship could be like.

At American Distribution, we offer freight services with the promise of the three characteristics described above. Our representatives provide clear communication, deliverable results, and consistent quality. Conveniently located near major highways and interstates, our drivers are able to safely deliver your products quickly and efficiently. Our sister company, ABCO Logistics, also operates as a robust 3PL broker, offering all the additional services for your logistics needs.  If you’ve had one too many late deliveries or excuses from your current freight service, it’s time to discover the American Distribution difference. Call our team today to get your questions answered.